Root Cause Analysis (RCA)

RCA or Practitioners (2 day)

This course examines many of the common pitfalls used in problem solving and how to avoid them. Building on that knowledge, students learn how to clearly define any event-based problem and how to use the Apollo four-step process to develop a causal understanding of that event and identify effective solutions. Students learn how to use RealityCharting software to build cause and effect charts, prepare RCA reports and effectively communicate RCA findings. The course also covers the principles of gathering evidence, interviewing and facilitating an Apollo RCA with a team of participants. RCA skills and knowledge are reinforced with many “hands-on” exercises that allow students to apply the Apollo RCA method to real world problems. Upon successful completion of this course, students will have gained the skill set of an Apollo RCA Practitioner.

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RCA for Super Users (1 day)

This course is designed to fit the needs of your organization and align with the goals and objectives of your Apollo RCA program. Included are modules on advanced RCA skills, reviewing Practitioner’s RCA’s, human error and driving behaviors, facilitator development, program payback, metrics and program design/rollout. The course will provide students with the knowledge necessary to effectively lead and implement an Apollo RCA program, as well as to, develop highly skilled facilitators. Upon successful completion of this course the student will have gained the skill set of an Apollo RCA Super User. With additional consulting and development a Super User can become the Apollo RCA Program Champion.

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About Apollo Associated Services and RCA

The Apollo RCA method was a direct response to the challenges faced by industry in the early 1980s – high incident rates, complex problems, and significant consequences.  Aiming to provide industry with a simply applied, yet effective, problem-solving tool, the Apollo method was introduced in the mid-1980s by Dean Gano, author of “Apollo Root Cause Analysis – Effective Solutions to Everyday Problems Every Time.”  Each year since then, thousands of students worldwide have participated in Apollo training.  Website:  www.apollorca.com

Root Cause Analysis (RCA) is offered by Apollo Associated Services, LLC

What students are saying about Apollo’s Root Cause Analysis training:

"Group work (had) good interaction and practice of principles."

"Everyone should take this course!"

"RCA applies real life issues and obstacles."

"Philosophy and method topics were followed by practical exercises – these developed skills and knowledge."

"Course more than met expectations."